I paid twice by accident. How can i get a refund?

I paid twice by accident. How can i get a refund?

Reach out to your property manager

In case accidentally paid the rent amount twice, then you should reach out to your property manager to get a refund. Tenantport cannot issue a refund on payment transactions.

How to avoid paying twice
When you chose a payment method to pay your balance, once the payment is completed. you will see a success message and your balance shall also update to 0. If you saw a success message and received a confirmation email from Tenantport reg. your payment, but the balance does not update to 0 immediately, please do not try to pay again and wait for a few minutes before the balance updates to 0. If it does not, reach out to your property manager to confirm  the transaction on their end.

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