General
Payment Errors
555 suspected Fraud It means our payment processor has detected the transaction as a suspected fraud, or you may have may have opened a dispute with another merchant for the same payment method. Please try a different payment method.
Credbuild Faqs
What is CredBuild? CredBuild is a rent reporting assistance system that will allow you to build a credit history! What is the monthly fee to enroll? We offer a flat, competitive rate of $6 per person enrolled. Once you enrol you will automatically ...
FAQs
How do I sign up in TenantPort? You will receive an email invite from TenantPort directly that includes a link specific to your property. Click on the link and input your information. You can log into TenantPort directly from your property website ...
I paid twice by accident. How can i get a refund?
Reach out to your property manager In case accidentally paid the rent amount twice, then you should reach out to your property manager to get a refund. Tenantport cannot issue a refund on payment transactions. How to avoid paying twice When you chose ...
Add tenantport as an app on your home screen
On iphone you can add the app to your home screen (though it isn't in the apple app store). From the website, click the share icon. Next, scroll down to "Add to Home Screen" and select this option.
Set up autopay for rent payments online
Click Rent Click "Payment Settings" Click the AutoPay Date to change the date the payment is deducted. You may select the 1st, 2nd or 3rd of the month.
Changing Language Settings on TenantPort
Tip! You can change your language settings in TenantPort. Click "Account" Click the Languages section Click the appropriate language option Your menu settings are now displayed in Spanish
Add and Set Default Payment Methods for Rent
Tip! You can enter multiple payment methods on your TenantPort profile. Click Rent Click "Payment Settings" To change the default method, select the three dots next to the preferred payment method. Click "Make Default" To add a new account, click ...